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Enterprise content management systems (E-CMS) vary in their functionality. Some support both the web and publications content life cycle, while others support the web content life cycle and either transactional
content or customer relationship management content. The definition of AIIM for ECM includes methods
and tools for "capture, manage, store, preserve and deliver" content across an enterprise. "Manage"
contains components like document management, collaboration, business process management, records
management, email management, workflow and web content management. The ECM concept is not
restricted to web based technologies but includes client/server and host based solutions. |